Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, for local deliveries within Montgomery County, TN. An additional Out of Area fee is applied to all deliveries outside of Montgomery County, TN.
Q: Do you deliver to other cities?
A: Yes, however, an out of area fee is applied to the rental for deliveries outside of Montgomery County, TN.
Q: When do you set up and pick up?
A:We start set ups early in the mornings and our goal is to have all rentals setup by 12 noon, unless otherwise requested by the customer. This does not include school, church, business or any other events that need specific setup and pick up times. This also does not include those that are reserved and worked in the day before a rental is to go out. We want all of our customers to enjoy their rentals and will work with you on times to make sure your party/event is covered if reserved with us. You let us know what time to pick up that evening between the designated hours of 4 -8 pm on Saturdays and 4- 7 pm on Sundays. (Unless pick is needed earlier than 4pm).
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. U JUMPIN FOULKS cleans and disinfects before and after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. We require an outlet within 50' of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks, however, most parks do NOT have electricity. If you want to set up at a park, you must rent a generator if no electricity is available. We rent generators at a reasonable cost.
Q: What payments do you take?
A: Cash or Check. If paying by cash, please have exact change as our drivers do not carry cash. WE DO NOT ACCEPT CREDIT/DEBIT CARDS.
Q: What if we need to cancel?
A: Please provide as much notice as possible if you must cancel. We do NOT charge cancellations fees at this time.
Q: Do you require a deposit?
Q: How big are the jumps?
A: Most of our bounce houses are 15'x15' Obstacle courses, slides and water inflatables vary in size. Call our office if you need measurements. Please note the space required for each jump as some are VERY big! When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump unit.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least 4' access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. You may contact our office prior to your delivery to review, however, all contracts are presented at time of delivery for signing.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. These units can cost thousands of dollars, please be sure you understand the safety rules prior to signing the rental contract at the time of delivery. You will be asked to initial and sign for all safety rules, therefore, making you the trained operator while the unit is in your possession.