Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, the price you see is the price you pay for local deliveries within Montgomery County, TN. If your special event is located outside Montgomery County, a delivery fee will be applied. This fee is dependent upon how much distance. If a delivery fee will be applied to your order, it will be quoted to you at the time of your reservation.
Q: Do you deliver to other cities?
A: Yes, we cover a large territory of northern middle Tennessee. Call our Reservation Department to inquire for your specific location.
Q: When do you set up and pick up?
A:We begin deliveries as early as 6:30 am. Our goal is to have all deliveries completed by 12:00 noon so that you have the most time possible to spend having fun with your family and friends. Pick-up times are worked out with your specific delivery team at the time of setup. Please keep in mind that on Holidays, we may reach out to you for setup the day prior in order to meet our delivery goals. If this is necessary, we will not charge you for the extra time.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. U JUMPIN' FOULKS cleans and disinfects before and after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower is required to keep air in the inflatable unit at all times. Once unplugged the inflatable will deflate. We require an outlet within 50' of the unit or the use of a generator. The only exception to this is if while you have the inflatable and a storm or high winds develop, participants must exit the inflatable and it must be turned off to prevent damage and/or injury.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks, however, most parks do NOT have electricity. If you want to set up at a park, you must rent a generator if no electrical source is available. We rent generators at a reasonable cost. City/County Parks require permission for our items to be setup. You must have received appropriate approval for the City/County of the Park you are requesting services at and must be provided to the Reservation Team when booking for your event.
Q: What payments do you take?
A: We accept Cash for payment. Receipts can be provided if requested.
Q: What if we need to cancel?
A: We understand the unexpected happens at times. We require 48 hours notice for cancelation. Cancelations due to unacceptable weather do not have a fee associated. Cancelations not related to weather within 48 hours prior to your reservation will have a cancelation fee of $50.00.
Q: Do you require a deposit?
A: We currently do not require a deposit.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete.
Q: Can we see a copy of your contract and safety rules?
A: Yes. You may contact our office prior to your delivery to review, however, all contracts are presented at time of delivery for signing.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. These units can cost thousands of dollars, please be sure you understand the safety rules prior to signing the rental contract at the time of delivery. You will be asked to initial and sign for all safety rules, therefore, making you the trained operator while the unit is in your possession.