Important Information

1).  Cash Payment is due at time of delivery.  Receipts will be given upon request for all Cash Payments. 

2).  We can set up on most surfaces, however, we are not able to set up on rock or sticker patch surfaces of any kind.

3).  You will receive an automated text message 1-2 days before your event for final confirmation. If we do not receive a repsonse to the final confirmation text message, your order will be canceled.  

4).  If rain is in the forcast, we will communicate with you to discuss plans. If you are new to Tennessee, forecasts change daily, sometimes hourly.  We will not make final decisions regarding cancelations due to weather until the morning of your reservation.  If you choose to cancel due to weather forecasts, you must reach out via text or phone call to our reservation team, (931) 801-4342.

5). Our rentals are one day rentals.  You may book for as many days as you wish.  Our setup is generally done between 6:30 am - 12:00 noon.  Our delivery team will call you at the contact number provided with your reservation when they are on the way to your specific location for setup.  Please keep in mind, the phone number they will call you from will not be our reservation line, please answer unfamiliar phone numbers on your reservation date.    

6). We do not offer refunds after delivery has been made.  

7). If your event will be at a public park, approval is required from the Park and Recreation Department of your city/county. Some parks do not allow inflatables within the city limits. Also, most parks do not have a power source, please verify with the Parks and Recreation Department for the park location rented. If they do not have a power source, we can supply a generator at an additional cost of $65.00.

7) We strive to provide superior customer service to all our clients.  If there is an issue with your experience, please reach out to our Reservation Team at (931) 801-4342.  We sincerely appreciate the opportunity to provide services for your special event.  

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